On this page you'll find our official policy statements on various topics. The information on this page is general information, not legal advice. If you have questions of a legal nature, you should consult with an attorney of your choosing about your specific situation.

Using Original Discs
If you use original Sound Choice® discs to put on your karaoke shows, congratulations. You're using your media the way we originally intended, and, in the process, you're getting the highest possible performance from the material.

Because there has been some confusion about what it takes to run a legal karaoke show using Sound Choice® karaoke tracks, we wanted to make certain that original-disc operators know that they're doing it right.

As long as you use original discs, you don't need any permission from us to run your shows, and you don't need to pay us for anything more—not for media-shifting and not for certification.

The reason for this is simple: You paid for your discs (or someone did, anyway), and you are only using them the way we intended when we sold them originally.

Also, if you're an original-disc operator and you find yourself named as a defendant in a lawsuit, we want to know about it immediately. We try hard to avoid naming original-disc operators in lawsuits, but there are certain situations where our investigators might miss that you're using original discs instead of copies or a laptop, for example. We will dismiss any verified original-disc operator from a lawsuit as quickly as we possibly can, to minimize the impact of the lawsuit on your operations. To all of our original-disc operators, we gladly say "thanks"—keep on spinning!


Disc Replacement Policy
Our predecessor, Slep-Tone Entertainment Corporation, had a policy under which any original CD+G disc owner whose disc became broken or scratched could obtain a replacement at no charge for the disc (a nominal $5.95 fee for shipping and handling of the replacement was charged), as long as that disc remained in stock.

Unfortunately, all CD+G discs have now been discontinued, and we simply do not have the ability to replace broken or scratched discs. We can, however, help you locate a replacement on the secondary market, and we can point you to resurfacing equipment that may help you buff out scratches. Just contact Customer Care for more information.


Website Terms & Conditions
Phoenix Entertainment Partners, LLC is the owner of the registered trademarks SOUND CHOICE (Reg. nos. 1,923,448 and 4,099,045), and the Sound Choice Logo (Reg. nos. 2,000,725 and 4,099,052). Phoenix Entertainment Partners, LLC also owns various state registrations and common-law rights in these marks. Use of these marks without permission may constitute a violation of state or federal law.

This site is designed, among other things, to provide information about our policies, the laws of the United States regarding intellectual property, and the manner in which we enforce our rights. This site does not provide legal advice. If you have questions of a legal nature, we encourage you to contact experienced counsel regarding your specific situation.

The information provided on this site is subject to periodic modification. Also, please note that while the information we provide is believed to be correct and reliable, you should seek and keep your own counsel regarding the matters disclosed and described on this site.

By continuing to use this site, you signify your acceptance of the terms and conditions in this section, particularly including our privacy policy and all other policies in effect at the time you are visiting this site.

Privacy Policy

We take your privacy seriously, and we want you to know how we collect, use, share and protect your information.

We collect and store information you provide us through our websites, including when you create an account, place an order, request new production of a song, or call us or email us with a question. This information includes things like your name, your mailing address, your email address, your phone number, your driver's license number, credit application information (including your social security number), and information about your personal interests and preferences. It also includes information you give us about other people and entities, such as when you purchase a new license on behalf of a corporate entity.

We may also receive information about you from other sources, such as credit reporting agencies in connection with a credit application, or payment authorizations from your bank when you use a credit card. Some of the information we collect is collected automatically, such as when our websites track your activities online through cookies, sessions, and other mechanisms. We also routinely collect IP addresses to ensure that our systems remain secure against malicious users and attempted fraud.

We use the information we collect to fulfill orders and requests for products, services, and information; marketing our products and services; communicating with you regarding discounts and promotions; and operating, evaluating, and improving our business practices and procedures. We also share some of the information you submit with third parties when necessary to complete the purpose of your visit or to comply with the law or legal process. For example, your credit card payment information goes directly to our payment processor to authorize charges at your request.

If you are a licensee of ours, we may share certain basic information about you with the general public through our Licensee Directory. We will remove any or all of your information from our Licensee Directory upon your request. Simply contact Customer Care to have the information removed.

We do not sell, rent, or trade your personal information to third parties for any purpose.

We retain your information for as long as it is needed to provide you with services, to comply with legal obligations, to resolve disputes, and to enforce our agreements.

We use reasonable security measures to protect your personal information while it is under our control. However, we cannot ensure or warrant the security of any information you provide us, and you do so at your own risk.

You can choose to stop receiving marketing or promotional emails, direct mail, or phone solicitations from us at any time by notifying us through the procedures specified in the email or direct mail or by notifying a representative via telephone or via email to customercare@phxep.com. You can also request that we delete all information collected from you from our records; however, please understand that while we intend to honor all such requests to the extent we can legally do so, we may not be able to delete information if it is relevant to any lawsuit, if it is needed to protect our rights and interests, or for other reasons.

We do not knowingly collect personal information from children under the age of 13. Our websites are principally directed to adults only.

We may, from time to time, link to other websites that may have privacy policies that differ from this policy. Please review the privacy policy for the site you are viewing.

We may update this privacy policy from time to time by updating this page.

If you have any questions, please contact us.

Your California Privacy Rights

Pursuant to Section 1798.83 of the California Civil Code, residents of California have the right to request from a business, with whom the California resident has an established business relationship, certain information with respect to the types of personal information the business shares with third parties for direct marketing purposes by such third parties and the identities of the third parties with whom the business has shared such information during the immediately preceding calendar year.

Because Phoenix Entertainment Partners, LLC does not share your personal information with third parties for any purpose, no additional disclosure under California Civil Code &sec; 1798.83 is required.