HELP Licensing for Operators
This page includes information for HELP licensing for mobile operators. If you are interested in a HELP license for a fixed location, such as a venue, please click here.
Sound Choice® HELP is our Hassle-free Easy Licensing Program.

HELP is designed to make it easier for professional karaoke operators (hosts or KJs) and venues that feature karaoke to comply with our rules for the use of the Sound Choice registered trademarks and the goods and services they're attached to. HELP provides licensees with permission to use our intellectual property in connection with goods and services we did not originally make or authorize. Stated another way, HELP is a way for operators to pay for the use of Sound Choice music they don't have discs for.

Current Pricing

Operator License

$159-$249
per month
HELP Operator Licenses are per covered system. Exact pricing is dependent on the market in which you operate. Contact Customer Care for details.
Apply Now for a HELP License
What HELP is about. Sound Choice® karaoke tracks were originally sold only on compact discs that included a warning against copying the contents. But CDs just aren't very convenient for a lot of professional karaoke operators, so most opt for copying the content over to a hard drive. That creates two problems. First, it's not legal to do that (and to use those tracks commercially) without our permission. Second, it makes piracy a lot easier to accomplish and harder for us to detect.

Instead of auditing and verifying 1:1 correspondence, through HELP, we set quality standards for your Sound Choice karaoke tracks and trust you to meet them. This protects the integrity of the Sound Choice brand with minimum disruption to your business.
If you own all your discs, consider getting certified.
If you have 1:1 correspondence between your Sound Choice discs and your hard drive, you should check out our Sound Choice Certified KJ program. Through that program, you can get our permission for the commercial use of media-shifted karaoke tracks for a one-time fee that's much less expensive than HELP licensing. Certification requires an audit process, where we check your discs against your hard drive, making sure you had a disc for every track on every hard drive. Keeping the permissions up to date requires an update every time you add a few discs. It can be a bit of a hassle, but if you own the discs, it's probably your best option.

What about markets?

HELP Operator Licenses are issued on a market-by-market basis. In our experience, very few mobile operators put on shows outside their general area. Different areas of the country operate under different economic conditions. What might seem cheap in New York or L.A. might be unreasonably high for Tahlequah, Oklahoma or Montgomery, Alabama. So we charge different prices in different markets. Our goal is to charge a reasonable price for the use of our main brand, based on what karaoke operators in a given market are able to pay.
Where do I get the tracks?

HELP is designed to cover the use of our intellectual property (and that of our participating publishers) in connection with your commercial karaoke business, for Sound Choice-branded tracks you already possess. We don't supply you with the tracks, and we can't tell you where to get them. In our experience, finding the tracks isn't a problem for most people—ask around.
HELP licensees are part of our
Licensee Directory
(and if you get licensed, you can be, too)
A HELP License is a good investment for your karaoke business.
When you consider what it costs to build a collection of legitimate original Sound Choice discs, the option to copy tracks from other sources, many of which are essentially free, can seem like a huge savings. Unfortunately, when you aren't paying for the tracks you copy, that means that we're not being paid, the music publishers who own the composition rights aren't getting paid, and nobody who's responsible for the creation of this music is seeing the benefits of doing so. Plus, the operators who paid for their music have to compete against people who didn't. We designed HELP to remedy that situation. With HELP, you can use any of the more than 16,500 "red logo" Sound Choice tracks, regardless of where you got them, and rest assured that the creators of that music get compensated. HELP also helps to level the playing field for the operators who did business with us originally.

With your approved HELP License application, you get a license that allows you to use the Sound Choice marks on tracks stored on non-original media, no matter how many of the more than 16,500 unique "red logo" Sound Choice tracks you have, no matter where you got them.

IMPORTANT: HELP licenses do not apply to GEM series ("blue logo") tracks or tracks from newer series, which must be purchased separately.
As a HELP program participant, you use the tracks you want to use, where you want to use them, in the format and on the media you choose.

Plus, HELP licensees get early or exclusive access to license the new Sound Choice tracks that are coming soon. (Additional charges apply.) HELP Licensees also get a detailed listing in our searchable Licensee Directory, so that potential customers can find you and verify your license status.

Don't believe the myths.
Believe it or not, there are a lot of people who have a lot of time, energy, and money invested in trying to convince karaoke operators not to cooperate with us. These people like to get on karaoke-focused message boards and forums and spread disinformation about our brands, our company, and our licenses.

We've all heard the arguments. Don't be fooled by the hype.

MYTH    "You should just wait to be sued and then agree to sign up for HELP."

That's actually extremely dangerous advice. If we sue you for karaoke piracy, it will be a great deal more costly to resolve that suit than simply signing up for HELP. In fact, as a matter of policy, when we sue an operator, to settle the case, the operator has to address the past infringement and agree to a plan for future use. That's inherently more expensive. But if you sign up for HELP before we target you, we simply forget about what you might have done in the past.

MYTH    "I don't need a HELP license because PEP lost a lawsuit."

While it's true that we haven't won every case we've ever brought, the reality is that most courts agree that we have the right to pursue these cases. You should also be aware that we have begun to bring lawsuits for copyright infringement—and no court has ever ruled against us on those cases. The better course of action, if you aren't otherwise licensed, is to get a HELP license to ensure complete coverage for your Sound Choice tracks.

MYTH    "Phoenix doesn't actually share the royalties with publishers."

That's false. We reserve a portion of every HELP license payment for a publisher's royalty pool, and every quarter, we mail out checks to the publishers who have agreed to be a part of this program. For one major publishing group, our royalty checks routinely exceed the amounts we used to owe them when we were selling discs. Every publisher or songwriter who has a song in our "red logo" catalog can apply to be a part of the royalty pool and get a check every quarter.

As always, if you have concerns, talk to us, not some guy on the internet who has an agenda.



Ready for HELP?
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